Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery:

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@qualitycoffeesupplies.com so that we can help.

Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@qualitycoffeesupplies.com so that we can open an insurance claim on your behalf.

Cancellations & Refunds:

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

 

Welcome to Quality Coffee Supplies, your dedicated source for all things to do with coffee equipment. Our journey began with a simple mission: to share our passion for coffee supplies with like-minded enthusiasts. From our humble beginnings in London, we've grown into a trusted name, offering a diverse range of high-quality coffee supplies at competitive prices.

 

Our Story

At the heart of our journey lies a deep passion for coffee and a commitment to our fellow coffee lovers across the UK and Ireland. This year, we proudly launched our coffee supply business, driven by a desire to provide exceptional quality and service. We are dedicated to delivering not just coffee, but an experience infused with trust and enthusiasm. Every cup we supply is a testament to our love for this craft, and we are excited to share our passion with you!

Our Vision

Our objective is to consistently impress our customers with the quality of our coffee supplies, fostering a loyal following that returns time and again. We prioritize customer satisfaction by actively listening to any inquiries or concerns, ensuring that we address their needs effectively. Our commitment to exceptional service is unwavering, and we strive to create an experience that not only meets but exceeds expectations.

 

Why Choose Us

We take pride in representing our brand by offering only the highest quality products. Our close collaboration with suppliers ensures that we maintain the highest standards and deliver exceptional customer service. Our commitment to excellence is reflected in every aspect of our operations, reinforcing our dedication to our customers and the integrity of our brand.

 

Meet the Team

My name is Adith, and I am the founder of Quality Coffee Supplies. With a background in managing several small businesses, I am eager to channel my passion for coffee into this new venture. One of my primary goals is to enhance the customer experience by infusing a personal touch into every interaction. I believe that building meaningful connections with our customers is essential to fostering loyalty and satisfaction in our community.

We're more than just a coffee supplying retailer; we're a part of the community we serve. Our head office may be in London, but our spirit and services reach various parts of the UK through our reliable courier partners [LIST COURIERS]. Every order, every customer, and every question is an opportunity for us to demonstrate our commitment to excellence.

Connect With Us

We thank you for your interest in Quality Coffee Supplies and invite you to explore our range. If you have any questions or need assistance, don't hesitate to reach out through our Contact Us page, located on the bottom of the page.